I had the displeasure of flying the friendly skies with United last weekend. They were 1 ½ hours late on my outbound flight and they canceled my return flight, forcing me to wait 12 hours before the next available departure. The really sad thing is that I can't say I am surprised. Shannon generally flies United when she works and she has had a couple of flights canceled and many delayed.
I wrote them a letter to let them know how much they suck. Maybe I'll get something for my troubles, but I highly doubt it. One thing is certain: if given the choice I will avoid this airline in the future.
Has anyone had a similar experience, either with United or another airline? Am I being too harsh over something that all airlines suffer from?