How is America Online still in business when they treat their customers like this? The link goes to the blog of a guy who tried to cancel his AOL account. He actually recorded the telephone call (which you can listen to here). It is funny at first until you realize that it's real. Even if AOL's internet offerings are going down the tube, at least their customer service department is still making great progress toward creating bigger, better ass-hats.
In a related story, Netscape (which was bought by AOL in the late 90's) just released their beta site. Unfortunately it's just a poor copy of the popular Digg.com. Obvious differences on the Netscape site include more ads, more clutter, and less content. Well, at least AOL is consistent.
UPDATE: Looks like the service rep was fired. Check out AOL's response.
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