This past weekend I attended a fantastic wedding for a good friend from high school (congratulations Mandar & Madeline!) Unfortunately I also experienced firsthand why Delta was rated the worst customer experience.
I had a connecting flight through Cincinnati, which is approximately 1.5 hours from Indianapolis. Here is how this final leg of my journey home went with Delta:
- 6:00pm: Arrival at Cincinnati. 8:25pm flight initially showing on time departure.
- 7:00pm: I finish my dinner. Flight is delayed until 9:20pm. Told that they are waiting on a single flight attendant who was flying in from Indy.
- 8:30pm: Our flight is delayed again until 10:25pm. Told that our entire crew has not even left Indy yet. No other crews available, so our plane just sits there empty as the stores in the airport begin to close.
- 9:45pm: Crew coming from Indy is finally en-route and scheduled to arrive in Cinci at 10:58pm.
- 11:15pm: Crew has supposedly arrived, though I only saw the pilot briefly enter our gangway.
- 11:55pm: Told the flight will be canceled since they crew is now "over their hours". Incredulous that this simple arithmetic wasn't performed before they left Indy.
- 12:05am: Given the option to stay the night and fly out on 1:30pm flight the next day, or take a bus that will arrive in an hour to drive us to Indy. I go with the bus because I miss home and losing an entire day sucks.
- 1:20am: About 20 of us board the bus for Indy.
- 3:00am: Bus arrives at Indy airport. No taxis anywhere.
- 3:15am: Find out that no taxis are allowed to pickup passengers at the airport before 4am (per airport policy). After dialing a few companies I finally wake up some independent guy who is willing to take me home.
- 4:25am: Arrive home after a $55 cab ride.
So I now will actively avoid flying Delta or United.